Before you start
1. Sign up for a BIG or AirAsia Membership Account:
We have introduced two new features for AirAsia Membership to speed up your booking process:
(a) My Friends and Family List: you can add up to 10 friends and family details into your Friends and Family list. Simply 'check/select' the traveling friends and family names in "Guest Details" page and click "Add Guest", then all the Guest Details will automatically be filled up.
(b) 1-Click card: you can store up to 3 Credit/Charge/Debit cards details that you wish to use for payment. Simply select your preferred card in the Payment Page and insert CVV/CID code to make your payment! Much easier right?
For more details on "My Friend and Family List" and "1-Click Card" features, please check out http://www.airasia.com/my/en/easybooking.page
AirAsia Membership also helps a lot when you encounter payment error. You can always return to 'Manage my booking' -> 'Find My Booking' to complete the payment without having to go through the hassle of rebooking!
Can’t wait to enjoy these features? Join us as BIG or AirAsia Member now @ http://www.airasia.com/my/en/aamember/aamembership.page
2. Make sure you use Internet Explorer or Mozilla Firefox
NO discrimination to other browsers but these two browsers are reported to be the most stable throughout the booking process.
3. Plan your trip in advance
• Prepare a few travel plans. If Plan A doesn't work, at least you'll have back-up plans and you'll save the hassle of planning from scratch again.
• Have all guests' details at hand. i.e: Name, D.O.B, Nationality, passport numbers, etc...
• If your passport is expiring soon / not registered yet, NO worries. Just fill in your current details and update your latest passport details via 'Manage my booking' at no extra cost and at a later time convenient to you.
4. IMPORTANT REMINDER:
• You will only have up to 10mins at the Search and Select Flights pages each, linger any longer and you will be redirected back to the 'Waiting Room'.
• DO NOT attempt to open Multi-TABs (under the same browser) to search for fares as it may 'confuse' you during the booking process. You may end up with the WRONG travel date.
‘Waiting Room’
You will be directed to the ‘Waiting Room’ if your searches take more time than it normally would. ‘Waiting Room’ will auto refresh every 15 seconds, so please DO NOT refresh the browser. You will be directed to the Booking Page when your turn comes.
‘Busy’ Page
Don’t stress up when you meet this ‘Busy’ page, as our web traffic is really busy. Never give up on your holiday! Our system is up and running, click ‘I would like to try again’ to try again to hunt for our low fares!
During the booking
1. Error Message [Invalid Name]
This happens because you have keyed in names consisting symbols like
@, ', &, - and etc.
Please use only letters (A - Z) when you fill up your First and Last name.
2. Error Message [Invalid Pax Type]
Please make sure the Date of Birth of the passenger is keyed in correctly. Our new system will validate the information for confirmation. Adult seat is applicable to Adults (>2 years old) and Child -> Infant
3. Review and Pay
Before proceeding to your payment, please DOUBLE CHECK and confirm your flight details (flight date/time, flight number, departure/arrival city) and passenger details (name, baggage, meal, Pick A Seat). All the details shown here will be FINAL for your booking once the payment has been made.
During the payment
Here comes the most important part. Please remember the below scenarios to make sure you understand what is your payment status to make sure you grab your low fare successfully!
REMINDER:
1. All Guests are strongly advised to DOUBLE CHECK and CONFIRM their Booking and Flight Details – ie. Departure/Return Date & Time, Flight Number, Checked baggage allowance, Pick A Seat, AirAsia Insure etc, at Review and Pay page, prior to make payment to confirm their booking. Once Booking is confirmed, any changes on the flight are subject to a fee and fare difference.
2. All Guests have to login to AirAsia Member Account in order to retrieve and manage your booking online. If you haven't sign up as our BIG or AirAsia Member, sign up now @ http://www.airasia.com/my/en/aamember/aamembership.page
3. Due to the overwhelming response to our current promotion, it will take us a little longer to send you your itinerary via email. You may also login to ‘Manage My Booking’ to retrieve and check on your booking status. We thank you for your patience.
4. Don’t forget to pre-book Checked Baggage Allowance, Pick A Seat, pre-book Hot meals, AirAsia Insure and SkyBus via 'Manage My Booking' to enjoy up to 50% online discounted rate.
Use mobile as an alternative
Did the ‘Waiting Room’ or ‘Busy’ page appear one too many times? Why not book via your mobile? Log on to mobile.airasia.com via your mobile browser to book with ease.
• It may be slow, too; but keep trying until you get it!
• Credit card is the ONLY payment method.
